Welcome to Technology Support Services!

»A Little About Us

Technology Support Services, a unit of OSU's Information Services, includes the Community Network, OSU Computer Helpdesk, and software distribution. The purpose of Technology Support Services, as well as this web site, is to help you find answers.

»Community Network

The Community Network is a centralized service established in early 1995 to offer a full range of computing services to departments and colleges. We currently provide servers, applications, and computer support for approximately 60% of OSU faculty and staff. The Community Network is designed to provide reliable, low-cost, on-site computer and desktop support. This centralized network better utilizes the University's resources to manage, maintain, and upgrade departmental systems, and hence free up departmental staff for other responsibilities.

The mission of the Community Network is to provide a reliable computing environment with responsive support that enables faculty and staff to effectively use technology to enhance their productivity and promote the overall mission of the University. For more information, see the Community Network page.

»OSU Computer Helpdesk

The OSU Computer Helpdesk provides both phone and email 'how-to' assistance on a variety of operating systems and software products, including internet tools, software applications, Blackboard, and ONID. Various shareware/freeware is available via the OSUware CD. For more information, see the OSU Computer Helpdesk page.

»Server Systems Group (SSG)

The role of the Server Systems Group (SSG) is to provide support for the following campus-wide services:

Central antivirus
Central software distribution
File hosting for staff and faculty
Terminal services
Central KMS
Microsoft System Management Server (SMS)
Encryption for full disk encryption
Windows Software Update Services
Server support for departments requiring servers for applications not otherwise available

SSG also provides targeted Active Directory services, file hosting and technical services for Community Network staff and customers.

»Software Distribution

Our server support team manages a software distribution server. You can access site licensed software in one location. For details, see the Software Distribution page.