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Levels of Service

Contracts & Pricing

Hardware & Software

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Support

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OSU Computer Helpdesk

Software Tips

General Tips

Who do I contact for help

Configuring WinSCP

Scan with Ikon copier/scanner

Submitting a Helpdesk Request

Using the right click button on your mouse

Managing Network File Space Quotas

Create a PDF file

Searching for files or folders

Windows Start Menu

Goliath

Shadow Copy

USB Pen Drives

Configure e-mail clients for POP3 or IMAP

Web Tips

Browser 'Find' feature

New Browser Window

MyCN Service

Security Tips

Why the weekly anti-virus scan?

Avoid phishing attacks

E-mail Security

Protecting hardware with STOP tags

Upgrading Cisco VPN Client

Techniques for Managing Passwords

Acceptable Use Policy, Passwords, and You

How to Lock your Workstation

How to Backup Data

Fighting Spam Email

What is Spyware

Password Help

Why you have different logins

Keeping your Microsoft OS up to date

Office Tips

Calendar overlay in Outlook 2007

Office button in Office 2007

Using Outlook search folders

Daylight Savings Time

Junk E-Mail Folder

Share your Outlook Calendar

Outlook 2003 Distribution Lists

Out of Office Replies

Lookout

Outlook AutoComplete

Outlook Folder Size

Setting up Outlook for Voicemail Access

Plain Text– Rich Text – HTML?

Delay e-mail message delivery

Webmail Documentation

Outlook Support

Recovering Deleted Items in Outlook

Printing Outlook Calendars

Outlook FindAll Feature

Adding Contacts in Outlook

Creating .PST Files

Word AutoCorrect

Adding Bold and Underline Text in Word

MailMerge Settings in Word

Track Changes in Word

Services

MyCN

Thin Client

E-Station

Server Support

OSU Unified Messaging

Access My Home Directory

Access My Department's Shared Directory

WebDav Instructions

Access My Email

Access My Voicemail

Change My Password

MyCN Help

Online Forms

helpdesk project

forum

test site

server page

contact

timeline

Note: this document does not have a printable version.