Helpdesk Documentation

Customer’s Guide:

An Introduction to the OSU Helpdesk For Customers

Consultant’s Guide:

An Introduction to the OSU Helpdesk                                                 

After Logging In                                                                                              

Creating Tickets                                                                                              

Resolving and Assigning Tickets                                                                       

Generating Queries                                                                                          

Generating Reports                                                                                                      

Appendix A – Regex Basics

Manager’s Guide:

Managing Helpdesk