Welcome to the walk-up service at the OSU Helpdesk!
»Wireless Registration
There are two types of regitration on the OSU Wirless Network: temporary and permanent*. Temporary access uses your ONID authentication to give you 600 minutes of internet access before you are redirected to the welcome page and have to enter your credentials again. If you choose to do the permanent regitration, you will not have to enter this information every time and you
device will be ready as soon as it gets a connection. We strongly recommend registering your device permanently in Maintain. To register your device from the registration page, follow these steps:
- Click the link that says "Show Your Wirless Hardware Address". Copy your hardware address from the next page then click the back button in your browser.
- Click the link that says "Click Here to Register" then log in with your ONID username and password.
- Read through the acceptable use policy, check the box at the botton indicating your compliance with the use policies, then click "I agree".
- On the next screen, paste the value for your hardware address(it should be 12 values, ranging from 0-1 and A-F, excluding colons and spaces) into the text box and be sure that the type is set to Wireless. Click "Add Hardware Address" then click "Continue" on the next screen.
- Wait 5-10 minutes for your comptuer to be registered. If you want to use the internet immediately, you can do the temporary login back at the registration page.
- Congratulations! You are not registered permanently on the OSU Network.
*Note: Permanent registration only refers to the times when you have an active ONID account. An active ONID account is required for access to the OSU wireless network.
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»General Information
What We Are
The walk-up service is in the pilot project stage and funded completely by student Technology Resources Fees. Due to that funding source, we can only assist students at this time. We look forward to assisting and educating you in the areas of general computing, technology at OSU, effective application use, and security of your computer and personal information. We believe our efforts to enhance your interaction with the technology at OSU will be very successful.
As an education based service, we require that the customer is present during all diagnostics and repairs.
What We Do
- Application support (Word, Excel, PowerPoint, etc.)
- Operating system diagnosis
- Non-Invasive hardware diagnosis
- Assistance and education with malware removal
- Laptop wireless connectivity
- Technology education
- ONID, Blackboard, Online Services, and other campus technology support
- Quick operating system questions
- Wireless printing
- Referrals to the appropriate place for help
- Residence hall network (ResNet) connection help
Our goal as a team is to help you overcome your computer problems, to the best of our ability. See our "about us" section to find out more.
What we DO NOT do
- Operating system reloads/rebuilds
- Intensive application installations (for example Adobe Creative Suite 3)
- Laptop drop off service
- Hardware repairs or removal including, but not limited to, RAM upgrade, hard drive installations, keyboard replacements, etc
- Unassisted customer data backup. You must be present at all times and have your own CD, DVD, external hard drive, flash drive, etc to store your information on.
» Policies
» Location
The walk-up service is located on the 2nd floor of the Valley Library next to the Reference desk. As you enter the main double doors of the library, our desk will be straight ahead.
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