Community Network Policies for 2009-2010

Levels of Service

• CN Service (Full Service--previously called Tier 1)
• CN DCA Support (previously called Tier 2)
• Thin Client Service (CN Lite--previously called Tier 3)
• Special Projects
• Other Services
• Unsupported Computer Guidelines

Contracts, Pricing, and Billing

• Pricing for 2009-2010 Fiscal Year

Hardware and Software

• CN Workstation Classifications
• Networked Printing
• Software & Licensing
• Non-Community Network Applications
• Surplus Process/Instructions
• Planning for the Future

Customer Support and Training

• Support Structure
• Emergency Contacts
• OSU Computer Helpdesk
• Software Applications Training

Community Network Servers and Resources

• Hours of Operation and Maintenance
• E-mail
• Server Space
• Backups/Restores
• Network Wiring Upgrades
• Privacy and Confidentiality
• Acceptable Use Policy

Cascades Campus Specific Policies