This section provides detailed documents that help you configure or set up a specific application. Before you start, make sure you know what operating system you're using and what version of software you are trying to set up/configure.

We are always looking for articles that will help you. Send your suggestions to your IT Manager.

Documents Available

General

Who do I call for computer support? - New (8/17/2009)
Get information about the various groups within Technology Support Services and the best place to direct your request.

Configuring WinSCP for SSH connections
WinSCP permits a secure connection to your favorite Secure SHell (SSH) or Secure FTP (SFTP) site.

Scanning with the Canon Ikon copier/scanner
The Canon ScanGear program allows you to scan documents from a networked Ikon copier/scanner.

Submitting a Helpdesk Request
Help is just a click away. Learn out easy it is to submit a Helpdesk request.

Using the Right Mouse Button
If you've ever wondered what the right button on your mouse is for, you should take a look at this tech tip and find out!

Managing Network File Space Quotas
Here are some tips for keeping your network storage quota within limits.

Create a PDF file from a variety of applications
The PDFCreator program as an alternative to Adobe Acrobat Pro because it is simple, easy to use, and does not require a license.

Searching for files or folders
Here is an easy way to track down and find those files you are looking for on a local or network drive.

Start Menu
The Start Menu is the primary user interface for finding and launching installed programs, locating files, and accessing basic system settings. This software tip explains some of the basic elements.

Macintosh Goliath client
The Macintosh Goliath client allows you to check your files remotely through MyCN while using a Macintosh based computer.

How do I use Shadow Copy
If you've ever accidentally saved over a file or hit the wrong key and deleted a critical file, a new service has been brought online to help you out. Community Network customers can now restore previous versions of recently modified (or deleted) files and folders. Take a peek at the software tip for more information.

What are USB Pen Drives
This document will describe the basics of USB Pen drives.

Configuring IMAP or POP3 clients for use with Exchange Server
These instructions will help you configure an e-mail client to use IMAP or POP3. This is NOT the recommended approach for Community Network customers.

Web

How to use the find function in Internet Explorer, Firefox, and Safari web browsers
You've found the web page. Now you need to find the specific text on the page. Use the find feature in your browser.

Open web links in new window
Are you tired of losing that web page it took you 30 minutes to find? Like to have it open a new window? Try this software tip.

What is MyCN?
Have you ever wanted to access your work files from a conference, or from home? This software tip will get you started with accessing your files anywhere in the world.

Security

How to Lock your Workstation
Securing your workstation is more than a fight against internet borne viruses, worms, and spyware.

Why the weekly anti-virus scan?
Some answers to questions about the weekly Symantec Anti-virus scan

Avoid phishing attacks
Methods and tips to critically discern a phishing attack and avoid becoming a victim. NEVER give your password to ANYONE, including technical support personnel.

E-mail Security
Protect yourself from the most common e-mail security exploits by following these simple guidelines.

Protecting hardware with STOP tags
Heard of STOP tags? Here is a way to put thieves on notice that they better not steal that portable device.

Upgrading Cisco VPN Client
Need help upgrading the Cisco VPN client on your compuer? Here are instructions on how to do just that.

Techniques for Managing Passwords
Need help managing your passwords? Here are some helpful hints.

Acceptable Use Policy, Passwords, and You
On 1 July, 2006 OSU published its updated OSU Acceptable Use Policy that affects how we have to handle user passwords.

How to Backup Data
This document will tell you how to backup your data manually using a variety of backup methods.

Got Spam? No not the meat product in a can.
This document briefly discusses what spam is and provides suggestions and tools to help deal with this problem.

What is Spyware and what can be done
These documents will describes spyware and gives you tools to help clean your system.

Password Help
The Password Help document helps Community Network users understand our new password policy by providing instructions on how to change old passwords to meet our new and more secure standards.

Why do I have so many logins?
On a daily basis you may need to log in to Banner, Blackboard, InfoOSU, ONID, and, of course, your CN account for email and file access. We thought a brief refresher on what your InfoOSU and ONID accounts provide, and how to get signed up, might be helpful.

Keeping your Windows operating system up to date
Keeping your Windows operating system up to date with the latest changes is important. It allows you to take advantage of system improvements and enhancements, and keeps your system inoculated against the various viruses and worms designed to exploit program weaknesses.

Office

Outlook calendar overlay in Office 2007 Outlook 2007 allows you to overlay multiple calendars. This functionality enhances your ability to view more calendars at once.

Office button in Office 2007
Office 2007 has a new button and interface. This tip will illustrate the basic functionality of the Office Button within Office 2007 programs such as Word, Excel, Powerpoint and Access.

Using Outlook search folders
Outlook has search folders available to use for you to find e-mail. If your mailbox is over quota, this tip will help you easily find large mail.

Daylight Savings Time could make you late for your appointment
Recurring appointments originally set up prior to March 11, 2007 may be affected. Here is some information you need to be sure they appear correctly in your calendar.

Junk E-Mail Folder As spam has become an ever increasing part of the deluge of e-mail that one receives on a daily basis, customers have asked for some way of filtering out the spam.

Share your Outlook Calendar
Sharing your Outlook calendar is a great way to let others view the appointments scheduled in your calendar. This document will help to show you how to set it up.

Setting up Distribution Lists in Outlook 2003
Distribution lists can be helpful in sending the same message to a large number of people. This tip will help walk you through the process.

Outlook Out of Office
The process of setting up an out-of-office auto-response is fairly simple; these instructions will walk you through configuring your Outlook email client to respond while you’re away.

Lookout
Searching through Outlook mail can take quite a bit of time. If you've ever wondered about a utility that would make your searching faster, try Lookout. This utility searches through all of your mail in seconds and displays them in a readable format.

How to remove Outlook 2003 & 2007 Auto-Complete Entries?
Have you ever wanted to change or remove names that automatically come up in your To: field in Microsoft Outlook? This document will help you remove unwanted addresses or turn the feature off completely.

How to determine your Outlook Folder size
This document will describe how you can view the folder size of any Microsoft Outlook folder.

Setting up Outlook for Voicmail Access
These documents will help you set up voicemail access through Outlook.

Plain Text, Rich Text or HTML? - How to change your e-mail format
Why is it that in some messages that you reply to, you can change the font and make standard formatting changes just like a word processor but others you can not? This document will explain the different mail formats and how to switch between them.

How to Delay Outlook E-mail Delivery
This document will show you how to set your message options to delay e-mail delivery.

Webmail Documentation
If you've ever wondered how to check your mail while away from your office, this is the document to read! This document is very informative and answers a wide range of questions about the new webmail interface.

Outlook Support
Would you like to configure Microsoft Outlook on your home computer so that you can check your email just like you do at work? This document will help to show you how.

Recovering Deleted Items in Outlook
Accidentally deleted an important email? Here are the steps you can use to recover those deleted messages.

Printing Outlook Calendars
Miss your DayTimer? Learn how to print your Outlook calendar on paper.

Using the Outlook Find All Feature
The Find All feature is a great tool for tracking down multiple messages with similar characteristics in your mailbox.

How do I add a Contact in Outlook?
Adding contacts is easy in Outlook.

Creating .PST Files in Outlook
This guide will help you successfully create a .PST file for those Emails you wish to backup.

Using AutoCorrect in Word
Where do I find the Auto Correct settings in Microsoft Word?

Using Bold and Underline in Word
How do I bold or underline text Microsoft Word?

Where are the MailMerge Settings in Word
Where do I find the MailMerge menu settings in Microsoft Word?

Using the Track Changes Feature in Word
Where do I find and how do I use track Changes in Microsoft Word?