Who Do I Call for Computer Support?

Some of the comments we received on our recent Community Network customer satisfaction survey related to which service customers can contact for the wide variety of computer questions that arise. Technology Support Services has two main support branches available to you: the OSU Computer Helpdesk and the Community Network. We hope that the descriptions below will clear up some of this confusion.

How to contact the OSU Computer Helpdesk

The OSU Computer Helpdesk (OCH) is a "quick help" service available to students and employees. Support is provided via e-mail, telephone and web.

The student consultants provide "how-to" assistance on a variety of operating systems and software products. They can also provide initial troubleshooting expertise with problems including internet tools, software applications, e-mail, Blackboard, VPN, mail lists, and ONID accounts. If OCH is unable to resolve your question or problem, they will escalate it to your Community Network support team.

Phone Number: 541-737-3474 or 541-787-8787 option 1

E-mail address: osucomputerhelpdesk@oregonstate.edu

Web site: http://tss.oregonstate.edu/OCH

Ticket: Generate your own request.

Hours:

• Fall, Winter, Spring term:
• Monday – Thursday 8:00 a.m. - 7:00 p.m.
• Friday 8:00 a.m. – 5:00 p.m.
• Summer term and intersessions:
• Monday – Friday 8:00 a.m. - 5:00 p.m.

How to contact your Community Network support team

Your Community Network (CN) support team serves Community Network customers only and provides support for workstation and network-related problems. We also offer consulting services for faculty & staff computing needs. We provide support by phone, e-mail, web, remote control tools and site visits.

Examples of questions to send to your CN support team include operating system problems (i.e. - computer will not boot), printing problems, software application problems (i.e. - Word crashes), e-mail and network problems (i.e. - cannot log in), or assistance in selecting a new computer system.

If you need assistance, please do not hesitate to ask—that is why we are here! Here is our contact information:

Web site: http://tss.oregonstate.edu/CN

Hours: Monday – Friday 8:00 a.m. - 5:00 p.m.

If primary work location is on OSU’s main campus:

Phone Number: 541-737-8787 option 2

E-mail address: CN.help@oregonstate.edu

Ticket: Generate your own request.

If primary work location is NOT on OSU’s main campus:

Phone Number: 541-737-8787 option 3

E-mail address: CNremote.help@oregonstate.edu

Ticket: Generate your own request .

If primary work location is OSU's Cascades Campus:

Phone Number: 541-32(2-3160)

E-mail address: CNremote.help@oregonstate.edu

Ticket: Generate your own request .