Frequently Asked Questions

Check your version of Symantec AntiVirus.

Keeping Symantec AntiVirus updated ensures that your computer is protected with the most recent scan engine and virus definitions. To check the version, open Symantec AntiVirus and locate the program version (highlighted in red below). Links to the most recent versions will be listed under the Faculty Staff and Student Downloads.

Symantec Corporate Edition

Symantec Endpoint Protection
1. Click on the Symantec Icon in the systems tray.

2. Click on the Help and Support Button



3. Click on About



4. The version in this image is 11.0.3001.2224

Check automatic updates.

Computers managed by on-campus computer support groups receive updates automatically from the "AVCENTER" server. Users who are off campus or manage their own pc's should configure Symantec AntiVirus to receive updates automatically from Symantec's corporate web site. To do this, from the File menu, select "Schedule Updates".

Configure Symantec AntiVirus to receive updates daily.

Enable Auto-Protect.

Autoprotect is enabled by default in most Symantec AntiVirus installations, but to be sure, or to see if you have a problem with Symantec AntiVirus, simply check the tray icon. If your icon appears like this: , then auto protect is enabled.

When auto protect is disabled the icon changes to this: . Right click on the icon and select "Enable Auto-Protect". If that doesn't work, you may need to re-install the client.

Scan your computer

Once your AntiVirus protection is up to date, a complete computer scan is recommended. Click on "Full Scan" in the left pane and then click the "Scan" button.